When you can return something bought from GenzSwag, and how the money comes back.
Cancelling before dispatch
You can cancel any order free of charge until it has been handed to the courier. Once a tracking number has been issued the order is in transit and cancellation is no longer possible — you can still refuse delivery or return it after it arrives.
Cancel from Your Orders, or raise a ticket and we will do it for you.
Returns after delivery
Most items can be returned within 7 days of delivery if they are unused, in original condition, and in their original packaging with tags attached.
Some things cannot be returned once opened, for reasons of hygiene or safety: cosmetics and personal-care products, innerwear, and any item marked non-returnable on its product page. This does not affect your rights if the item arrives damaged or is not what was described.
Damaged, faulty or wrong items
If an item arrives damaged, faulty, or is not what you ordered, tell us within 48 hours of delivery and we will collect it and replace or refund it at no cost to you. Photographs of the item and packaging help us settle it faster.
This applies regardless of the 7-day window above and regardless of whether the item is otherwise non-returnable.
How refunds are paid
Refunds go back to the original payment method. For cash-on-delivery orders we refund by bank transfer to an account you nominate.
Once the returned item reaches the supplier and passes inspection, the refund is initiated within 3 working days. How long it then takes to appear depends on your bank, typically 3 to 7 working days.
Delivery charges are refunded when the return is our fault — damaged, faulty or wrong item. They are not refunded when you simply change your mind.
Raising a return
Open the order in Your Orders and raise a ticket against it, or contact info@genzswag.in or 9014079984. You will need the order number.
Something here unclear, or need it applied to an order? Raise a ticket and we will answer in writing.