Grievance Redressal & Data Privacy Compliance
Published under Consumer Protection (E-Commerce) Rules 2020 & Digital Personal Data Protection (DPDP) Act 2023.
Statutory Grievance Redressal Officer
In compliance with Rule 4(5) of the Consumer Protection (E-Commerce) Rules 2020, below are the contact details of the designated Grievance Officer responsible for receiving and addressing consumer complaints.
Designated Grievance Officer
Rajesh Sharma, Advocate
Legal & Compliance Department
Statutory SLA Timeline
48-Hour Acknowledgment
Resolution within 30 days statutory period
Official Grievance Email
grievance@badabiz.local
Toll-Free Grievance Helpline
+91 1800 123 4567
DPDP Act 2023 — Submit Data Erasure Request
Under the Digital Personal Data Protection (DPDP) Act 2023, you have the right to request erasure of your personal identity information. Note: Financial records and tax invoices are retained permanently as required by law, but personal identity attributes will be scrubbed and replaced with anonymous identifiers.